Frequently asked eSIM questions

An eSIM is a digital SIM stored directly on your smartphone. You do not receive a plastic card; instead, you install the mobile profile using a QR code, installation link or manual details.

No. Gurbet eSIM does not send an additional plastic SIM card and there is no automatic contract renewal. You purchase the selected prepaid data plan once.

The travel eSIMs are generally intended for mobile data unless the product page states otherwise. Regular calls and SMS therefore continue through your own SIM, while internet calls work through apps such as WhatsApp or FaceTime.

Yes. WhatsApp normally remains linked to your existing phone number. Select Gurbet eSIM only for mobile data and do not change your WhatsApp number.

Each plan is valid only for the destination stated on its product page. Turkey plans work in Turkey, Umrah/Hajj plans work in Saudi Arabia, and the Sıla Yolu plans on this website work in Serbia.

Open our device page and search for your model. The device must support eSIM, be carrier-unlocked and the eSIM function must not be blocked by the retailer or mobile provider.

A carrier-unlocked device can use mobile plans from other providers. A locked device may be unable to connect to a travel eSIM even if it supports eSIM.

Yes, if your device supports Dual SIM. You can keep your regular SIM active for calls and SMS and select Gurbet eSIM for mobile data. Disable data roaming and automatic data switching on your regular SIM to avoid unexpected roaming charges.

Yes, on many newer devices. The number of profiles that can be stored and used at the same time depends on the model and manufacturer.

Smaller plans are often enough for WhatsApp, navigation and short trips. More data is recommended for social media, videos, hotspot use or longer stays. The plans page offers options from 1/3 GB to unlimited, depending on the destination.

Yes. Enter an accessible email address during purchase and securely forward the installation details to the person. The QR code may only be installed on the intended compatible device.

After successful payment, the eSIM is delivered digitally by email, normally as a QR code, activation code or installation link. Nothing is sent by post.

Delivery normally takes place shortly after successful payment. Payment checks, technical checks or partner-network processes may occasionally cause delays.

Check your spam, promotions and junk folders and confirm the email address used during purchase. Wait a few minutes. If nothing arrives, contact us on WhatsApp and provide the payment time, name and email address, but never share the QR code publicly.

On current iPhones, you can press and hold a QR code in a supported email app or browser and choose “Add eSIM”. Alternatively, open the email on a second screen or use the manual installation details if provided.

Usually not. eSIM QR codes can normally be installed only once and are linked to one device. Do not share the code or try to install it on several devices.

Install it before your trip while you have a stable Wi-Fi connection. Enable mobile data and data roaming for the travel eSIM according to the plan instructions or after arriving in the destination country.

Yes. Wi-Fi or another working internet connection is required to download the eSIM profile.

For the plans offered, validity normally begins with the first connection to a supported network in the destination country. The information on the relevant product page and in the eSIM profile applies.

Yes. Data roaming normally needs to be enabled for the Gurbet eSIM line. Data roaming should remain disabled on your regular SIM.

Not necessarily. With Dual SIM, you can use both lines. For additional safety, you can temporarily remove the physical SIM or at least disable data roaming and mobile data for that line.

Delete the eSIM only after your trip and usage are completely finished. A deleted profile often cannot be reinstalled using the same QR code.

Transfer is normally not possible after installation. Do not change devices or reset the phone without contacting support first.

Check the following: Gurbet eSIM is switched on, selected for mobile data, data roaming is enabled for this eSIM, and automatic data switching to your regular SIM is off. Then enable aeroplane mode for about 30 seconds, restart the device and keep network selection on automatic.

This often happens outside the destination country, when data roaming is off, the wrong data line is selected or there is no network coverage. Check the settings, move to an area with better reception and restart network search or the device.

Only if an APN is explicitly provided in the email or installation guide. Do not enter random values, as incorrect APN details can prevent the connection.

Hotspot availability depends on the plan, device and partner network. Continuous availability or a specific speed cannot be guaranteed.

The displayed network and speed depend on the device, location, coverage, network load and partner network. Depending on the situation, the device will connect to 4G/LTE or 5G.

You can check usage in your phone’s mobile data settings. Device figures can be reset and may differ slightly from the partner network’s billing records.

Mobile data then stops or is restricted by the network. Purchase another suitable plan for more data. Unused data expires at the end of the validity period.

No. The Sıla Yolu plans on Gurbet eSIM are Serbia plans. You need a suitable plan for each other transit country and for Turkey.

When the promotion is offered on the website, purchase the specified unlimited plan and then contact us on WhatsApp with proof of purchase. The published promotion terms apply and no cash alternative is available.

The Saudi Arabia plans are intended for use on supported partner networks in Saudi Arabia, typically including Makkah, Madinah and Jeddah. Reception and speed can vary depending on the building, location and network load.

Contact us immediately and do not install or activate the eSIM. Changes or refunds may no longer be possible after delivery, activation or use.

Special rules apply to digital products. Contact us immediately while the eSIM has not been activated or used. After activation, redemption or use, a refund is normally excluded where legally permitted. Details are provided in the Terms & Conditions and cancellation policy.

The fastest method is the WhatsApp button on the website. Send your device model, destination, a short description of the problem and, for orders, your name, email address and payment time. Never share your QR code publicly.